FAQ

Does the jewellery tarnish over time?

Our products are made with high-quality gold-plated materials for lasting durability and shine. Colour retention depends on wear and care, while solid silver may oxidise over time. Tarnished silver can be restored with a polishing cloth or toothpaste. Store in a sealed bag when not in use for best preservation.

How to store it?

Silver jewellery naturally oxidises and may darken over time. Simply wipe it with a silver polishing cloth or clean it with toothpaste to restore its shine. When not in use, clean it and store it in a sealed bag.

Pearls should be kept away from chemicals and grease. Store them in a cool, dry place, away from direct sunlight, to prevent yellowing.

It’s best to store each piece of jewellery separately to avoid scratches or damage.

 

Will it cause an allergic reaction?

We specify the material of each product, and most are made from 925 sterling silver, which helps reduce the risk of allergies. However, we cannot guarantee that everyone will be completely allergy-free. If you have worn sterling silver jewellery before without any issues, our pieces should be safe for you to wear as well.

 

Where Do We Ship?

At Essence Jewellery Co, we offer worldwide shipping to a variety of countries, ensuring that our beautiful products reach customers all around the globe. Our shipping destinations include:

United Kingdom, United States, Germany, France, Canada, Italy, China, Spain, Netherlands, Poland, Australia, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Thailand. 

If your location isn't listed above, don't worry. We are committed to providing our customers with the best service possible. Feel free to reach out to us via email at essencejewco@gmail.com, and we'll do our best to accommodate your shipping needs. Thank you for choosing Essence Jewellery Co! 

Shipping Information:

Delivery Time: It takes 3-10 business days to arrive.
Free Shipping: We offer free shipping for orders over £50.
Standard Shipping Fee: The shipping fee is £4.99 for orders under £50.

 

Exchange and Refund Policy for Essence

At Essence, we value our customers and strive to ensure your satisfaction with our products. 

Jewellery is a personal and intimate item, so we do not accept returns or exchanges unless there is a quality issue. If you receive a defective item, you can request a return or exchange within 24 hours. Please provide clear photos and proof of the issue when contacting us.

Thank you for choosing Essence. We appreciate your understanding and support.

 

Cancellation Policy

Cancellation Policy: Once an order is placed, we do not accept cancellations. Orders are processed automatically through our warehouse system and cannot be halted.