FAQ

What is your return and exchange policy?

All our products are non-refundable due to hygienic reasons. We prioritize the health and safety of our customers. Please ensure you choose your items carefully.

Thank you for choosing Essence. We appreciate your understanding and support.

What if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please email us within 24 hours of delivery with details and photos, and we will look into it.

 

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information.

 

Where Do We Ship?

We offer worldwide shipping to a variety of countries, ensuring that our beautiful products reach customers all around the globe. Our shipping destinations include:

United Kingdom, United States, Germany, France, Canada, Italy, China, Spain, Netherlands, Poland, Australia, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Thailand, Hong Kong. 

If your location isn't listed above, don't worry. We are committed to providing our customers with the best service possible. Feel free to reach out to us via email at essencejewco@gmail.com, and we'll do our best to accommodate your shipping needs. 

Shipping Information:

Delivery Time: It takes 5-15 business days to arrive.
Free Shipping: We offer free shipping for orders over £55.
Standard Shipping Fee: The shipping fee is £5.99 for orders under £55.

 

Cancellation Policy

Cancellation Policy: Once an order is placed, we do not accept cancellations. Orders are processed automatically through our warehouse system and cannot be halted.